bdok1 Privacy Policy
This policy clearly outlines how your personal information is collected, stored, used, and kept secure on the bdok1 platform.
Brief Introduction to This Policy
bdok1 (referred to hereinafter as "Platform", "we", or "our") operates a safe and reliable online gaming service for players in Bangladesh. We sincerely believe that your privacy is a fundamental right. The purpose of this policy is to inform you with complete transparency about what information we collect, why we collect it, and how we keep it secure.
By registering on our platform, using your account, or accessing any of our services, you agree to the terms of this privacy policy. You must be 21 years of age or older, and by providing your information you confirm this.
Important: This privacy policy applies to the bdok1 website and all associated services. Third-party links or payment gateways may have their own privacy policies, for which bdok1 is not responsible.
1. What Information We Collect
When creating an account and using services on bdok1, we collect various types of information. These are described in detail below:
Personal Identity Information
- Full name and date of birth
- National ID card or passport number (for verification)
- Email address
- Mobile number
- Current address
- Occupation and source of income (where applicable)
Activity & Usage Information
- Login time and device information
- IP address and approximate geographic location
- Game play history and results
- Transaction history (deposits and withdrawals)
- Session duration and activity logs
- Customer support communication records
Technical Information
- Browser type and version
- Operating system information
- Device identifier (Device ID)
- Referral source and page navigation data
- Cookie and local storage data
Financial Transaction Information
- bKash, Nagad, or Rocket account number (partial)
- Bank account details (where applicable)
- Deposit and withdrawal amounts and dates
- Transaction reference numbers
bdok1 does not store complete payment card or bank details.
2. Purpose of Data Use
We use collected information only for specific and legitimate purposes. The main purposes for which bdok1 uses data are outlined below:
Information is used to create, manage, and verify your account; to process transactions; to provide uninterrupted gaming services; and for the technical improvement of the platform. Our goal is to make every player's experience on bdok1 smoother and more enjoyable.
To ensure a secure platform, we verify the identity of all users. We verify the necessary information to prevent account misuse, fraud, and money laundering, and to ensure safe financial transactions.
We use your contact information to maintain effective communication with you — such as transaction confirmations, important account updates, and issue resolution. bdok1's customer support team provides assistance 24/7 in both Bengali and English, and data is used to improve the quality of this service.
We monitor gaming activity to ensure the health and well-being of players. If signs of risk are observed in a player's gaming behaviour, we actively provide support. To learn more about responsible gaming, visit our Responsible Gaming page.
Data is used to analyse platform usage patterns and improve service quality. This information is generally used in aggregated and anonymous form, and no individual is identified.
3. Data Storage
All necessary information is stored for as long as your account is active. Even after an account is closed or deactivated, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud.
bdok1 stores data on secure server infrastructure. All data is kept protected through encryption technology. Multi-layer security systems are used to prevent unauthorised access.
4. Data Sharing
bdok1 does not sell or rent your personal information to third parties. However, limited data sharing may occur in the following circumstances:
- Payment processing partners (bKash, Nagad, Rocket, or banks) — to complete transactions
- Identity verification service providers — for KYC processes
- Technical service providers — for platform operations
- Law enforcement agencies — to meet legal obligations
All third-party partners are required to provide services under strict confidentiality agreements. They may only use the minimum information necessary for the relevant task.
5. Data Security Measures
bdok1 treats the security of your information as its highest priority. We follow industry-standard security practices:
SSL Encryption
All data transmitted on the platform is secured through SSL (Secure Socket Layer) encryption technology. You can confirm your connection is secure by looking for the padlock icon in your browser.
Two-Factor Verification
bdok1 uses a two-step verification process to enhance account security. If an unauthorised access attempt is made on your account, an alert is sent immediately.
Data Minimisation
We collect only the information strictly necessary for operating the service. Refraining from collecting excessive or unnecessary data is part of our policy.
In the event of a security breach: If a security breach occurs that may affect your information, we will notify you as quickly as possible and take the necessary steps. Your security is bdok1's highest responsibility.
6. Cookie Policy
Cookies are small text files stored in your browser. bdok1 uses cookies to keep your session active, remember your login information, improve platform functionality, and personalise your experience.
- Essential Cookies: Required for platform operation
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help improve service quality
You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality. If you disable analytics cookies, bdok1 will not collect your anonymous usage data.
Your 7. Rights
As a bdok1 user, you have the following rights over your own information:
Right to Access
You can request at any time to find out what information we hold about you. We will provide the information within a reasonable time of receiving your request.
Right to Correction
If any of your information is incorrect or incomplete, you can contact bdok1 customer support to request a correction.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, if there are legal obligations, some information may need to be retained for a defined period.
Right to Object to Processing
You have the right to object to the use of your information for marketing or analytics purposes. In such cases we will stop using your information for that specific purpose.
Data Portability
You may request your information in a structured, machine-readable format, which will be provided where technically feasible.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily restricted.
How to Exercise Your Rights: To exercise any of the rights above, contact our support team. We will verify your identity and process your request as quickly as possible.
8. Payment Information Security
For transactions on bdok1 you can use bKash, Nagad, Rocket, and bank transfer. When processing transactions through these payment methods, we use only the minimum information necessary to complete the transaction.
Your full bank account number or mobile banking PIN is never stored on bdok1's servers. Payment gateway service providers have their own industry-standard security measures. bdok1 stores only transaction records (amount, date, reference number).
The minimum deposit amount on bdok1 is ৳300 and the minimum withdrawal amount is ৳1,000. The withdrawal process is generally completed within 15 minutes to 2 hours. Transaction records are stored securely and can be used as a reference in the event of any dispute.
Protection of 9. Minors
Age Restriction
bdok1's services are for users aged 21 and above only. We do not knowingly collect or process information from individuals under the age of 21. Age verification is mandatory at the time of registration, and if any account is found to be used by a minor, that account will be immediately closed and the associated data will be deleted.
If you are aware that a minor is using bdok1, please notify our support team immediately.
10. Changes to the Policy
bdok1 reserves the right to amend and update this privacy policy as needed. For any significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after changes have been made will be considered your acceptance of the updated policy.
We recommend that you review this page regularly. The date of each update will be noted at the top of this page. Your privacy is important to us and bdok1 is committed to always being transparent about this.
11. Contact Us
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer service team. bdok1's support team is available 24/7 in both Bengali and English.
Live Chat
Available 24/7 — use live chat for the fastest support
Email
[email protected]
Language Support
Support is available in both Bengali and English
Related Pages
Visit the pages below to learn more about your account and your rights: